It’s so essential to have good communication skills. We use these skills every day, in all types of situations. We use them to collaborate with our coworkers, foster relationships with customers, form meaningful relationships, coordinate our efforts, and work together to achieve common goals.

But unfortunately, no matter how hard we try, we sometimes misunderstand or misinterpret something that a coworker says. Confusion, frustration, and anger can result.

So why does miscommunication happen? And how can we avoid it? Watch this TED-Ed video to find out!