I think we’d all like to work in a civil environment – the kind of place where people demonstrate consideration, appreciation, courtesy, and kindness. In a civil workplace, you feel respected and appreciated. You feel safe to share your ideas, and you know that your opinions matter.

And now research has uncovered another reason why workplace civility is important! Several studies have shown that it has a significant impact on employee productivity. When people are treated civilly, they’re more creative, engaged, and enthusiastic about their work. And they’re more likely to meet (and exceed) expectations. In contrast, when people are not treated civilly at work, they tend to focus on these negative encounters. As a result, the quality and quantity of their work suffers.

So be good to your coworkers and the people you manage. Not only will it make everyone feel happier and more satisfied with their work, but it will also make the entire organization more productive and successful!


Porath, C. (2016, November 23). Civility at work helps everyone get ahead. The Wall Street Journal. Retrieved from http://www.wsj.com/articles/civility-at-work-helps-everyone-get-ahead-1479917555