Communication

How to Manage Angry Customers

How to Manage Angry Customers

If you’re responsible for providing customers with assistance and troubleshooting problems, I’m sure you occasionally have to deal with an angry person. People get frustrated when things don’t go their way, and unfortunately, they sometimes take it out on the people who are trying to help them. Getting yelled at by angry customers is upsetting.(…)

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Managing Goals

Managing Goals

When employees have clearly set goals, their managers can assist them in developing necessary skills and meeting those goals. Clearly set goals help team members to stay focused and committed to achieving the end result. They can also motivate employees to organize their time efficiently to maximize productivity. In this podcast, Associate Dean of SAIS(…)

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