Would you like to sound confident when talking to clients, managers, and coworkers – even if you don’t feel confident? Would you like other people to view you as knowledgeable, trustworthy, and authoritative? If so, author Jayson Demers suggests that you try these simple techniques: Speak slowly – Speaking quickly can make you sound nervous,(…)
Have you ever been faced with an angry customer or client? No matter what, it’s probably going to be tense and stressful. But you can make the situation less upsetting if you’re prepared. You need to know how to handle angry clients, mitigate their anger, and resolve the situation (if possible). Follow these steps: Stay(…)
It’s so important to be on good terms with your coworkers. When people have good relationships at work, they’re happier and more productive. They’re more likely to collaborate, share ideas, be creative, and enjoy the work that they do. So what should you do to make your coworkers like you? According to research, the answer(…)
It’s so hard to criticize a coworker or manager. Even if you think that your feedback would be helpful, you’re still saying something negative – and it could easily cause the person to become upset and defensive. But what if it can’t be avoided? Is it possible to deliver constructive criticism without hurting anyone’s feelings?(…)
We all make mistakes. No one is perfect and no one is immune from the occasional slip-up. So it’s possible that you’ve occasionally made a mistake at work and upset one of your coworkers. And when that happens, you naturally want to apologize. But when you do apologize, you need to do it right. Because(…)
Public speaking can be a terrifying thing. It’s hard to get up in front of a group of people and give a speech! It’s a nerve-wracking experience. And if you make a mistake, there are so many witnesses. So it’s no surprise that public speaking is something that many people try to avoid. More than(…)
You want your manager to think highly of you. You want to be seen as competent, efficient, and reliable. So how do you respond when your manager asks you to take on a project that (for one reason or another) is impossible for you to do? How can you voice your objection without coming across(…)
Managing other people can be a tough job. It’s not unusual to have to deal with difficult situations, and it can sometimes be hard to know what to say. So when you have to give negative feedback or deliver unhappy news, you might find yourself resorting to the use of old tried-and-true phrases like “It’s(…)
We all know it’s not nice to interrupt when other people are speaking. But what if you have a coworker who likes to talk a lot? And what if that coworker dominates every meeting and prevents you from speaking or sharing your ideas? It can get really frustrating, really fast. So occasionally, you do need(…)
Sorry, everyone. This is not relationship advice on how to flirt with that one guy you always see at the coffee shop before you leave. Well, maybe it could be. It depends on how you use the information I’m about to tell you. Six billion people have access to phones, and phones help us communicate.(…)